Responding to Your Call


We are dedicated to meeting the needs of instructors, trainers, students, and professionals - like you - by answering your call.

Answering Your Call.
We do so by providing the most up-to-date and accurate materials on the market. Our materials are written to fit your needs and are designed for training, certification preparation, promotional assessment, college programs, and/or reference libraries. Our materials are written to the most current and applicable standards.

Customer Focus.
We listen to the needs of our customers and develop materials based on that input. We develop and publish the best materials possible through our technical review process, advisory boards, surveys, and end-user comments.

Expert Contributors.
Our materials go through an extensive review process. Though our materials are written by experts in the field, we also rely on reviews by other experts and instructors to ensure that market needs are met and to validate the materials so that they are technically accurate.

Customization.
Our materials are customizable to fit your needs. You can add local requirements, add your logo to brand your organization, or choose another solution.

Customer Service.
Our customers are important to us and we provide excellent customer service. Whether you speak with one of our customer service reps or your sales representative, you will get the help you need.

Industry Commitment.
We are involved in various emergency services organizations, and also contribute to organizations such as the National Fire Academy Alumni Association, American Red Cross, and the James O. Page scholarship fund, among others.

OUR MATERIALS

Books.
Our textbooks are written to meet the needs of learners. They are easy to read and include safety tips, stories, and other information that helps the student apply the material to real life experiences. We apply our many years of publishing experience with our authors’ expertise to provide excellent student texts.

Multimedia.
High-quality and award-winning videos, DVDs, and electronic products assist both learners and instructors with skills and concepts in an effective way.

Learner Support.
Our student workbooks, exam prep guides, and online programs are developed to help students study for certification and promotional testing.

Instructor Resources.
We recognize the need for complete teaching packages. We provide fully editable instructor materials with nearly all of our materials. Transition guides, PowerPoint™ presentations, and secure testbanks are among the important resources we offer. Please see descriptions of our curriculum listed with corresponding products, as well as electronic support materials.