Meet the Team

Our entire team is excited to help research, develop, produce, and distribute the high quality educational and training materials that you and your fellow emergency responders require. Please feel free to reach any of us with questions, ideas, or suggestions.
Janet Maker
Product Development Manager
janet.maker@cengage.com

Erin Coffin
Sr. Marketing Manager
erin.coffin@cengage.com
Richard Hall
Certification Testing Manager
richard.hall@cengage.com
Shanna Gibbs
Marketing Coordinator
shanna.gibbs@cengage.com
Jennifer Starr
Product Manager
jennifer.star@cengage.com
Maria Conto
Editorial Assistant
maria.conto@cengage.com
Brian Hendrickson
Sales Supervisor, Emergency Services
brian.hendrickson@cengage.com
Moria Ruckdeschel
Inside Account Manager
moria.ruckdeschel@cengage.com
Lily Leto
New Business Development Manager
lily.leto@cengage.com